Payment Refund Policy
At BizKademy, we strive to ensure your satisfaction with our services. This Payment Refund Policy outlines our guidelines regarding refunds for payments made for our services:
- Refund Eligibility:
- Refunds may be issued under the following circumstances:
- Service Unavailability: If BizKademy is unable to provide the agreed-upon service due to technical issues or other unforeseen circumstances, specifically:
- Pre-built Courses: If we are unable to grant access to the pre-built courses within 2 weeks of payment.
- LMS Deployment: If we are unable to deploy the LMS within 2 weeks after payment.
- Assessment Centre Deployment: If we are unable to deploy the Assessment Centre within 2 weeks after payment.
- Time Master Deployment: If we are unable to deploy the Time Master within 2 weeks after payment.
- Duplicate Payment: In cases where a duplicate payment has been made in error.
- As per Regulatory Guidelines:
- All refunds will be processed in compliance with the Central Bank Guidelines, State Bank of Pakistan regulations, and Government of Pakistan regulations.
- Refund Process:
- Clients seeking a refund must submit a written request to BizKademy’s Customer Support team at info@pakistan.bizkademy.com.
- The request must include the reason for the refund and any supporting documentation or evidence.
- BizKademy reserves the right to investigate the claim and verify the circumstances before issuing a refund.
- Refund Methods:
- Refunds will be processed using the original method of payment, unless otherwise agreed upon between BizKademy and the client.
- Depending on the payment method and financial institution, it may take up to [number of days] for the refunded amount to reflect in the client’s account.
- Non-Refundable Items:
- Certain services or products offered by BizKademy may be non-refundable. These will be clearly stated at the time of purchase or in the service agreement.
- Contact Us:
BizKademy reserves the right to update or modify this Payment Refund Policy at any time without prior notice. Please review this policy periodically for any changes.
Dated: 2-July-2024