Payment Refund Policy
At BizKademy, we strive to ensure your satisfaction with our services. This Payment Refund Policy outlines our guidelines regarding refunds for payments made for our services:

1. Refund Eligibility:

• Refunds may be issued under the following circumstances:
• Service Unavailability: If BizKademy is unable to provide the agreed-upon service due to technical issues or other unforeseen circumstances, specifically:

• Pre-built Courses: If we are unable to grant access to the pre-built courses within 2 weeks of payment.
• LMS Deployment: If we are unable to deploy the LMS within 2 weeks after payment.
• Assessment Centre Deployment: If we are unable to deploy the Assessment Centre within 2 weeks after payment.
• Time Master Deployment: If we are unable to deploy the Time Master within 2 weeks after payment.
• Duplicate Payment: In cases where a duplicate payment has been made in error.

1. As per Regulatory Guidelines:

• All refunds will be processed in compliance with the Central Bank Guidelines, State Bank of Pakistan regulations, and Government of Pakistan regulations.

1. Refund Process:

• Clients seeking a refund must submit a written request to BizKademy’s Customer Support team at info@pakistan.bizkademy.com.
• The request must include the reason for the refund and any supporting documentation or evidence.
• BizKademy reserves the right to investigate the claim and verify the circumstances before issuing a refund.

1. Refund Methods:

• Refunds will be processed using the original method of payment, unless otherwise agreed upon between BizKademy and the client.
• Depending on the payment method and financial institution, it may take up to [number of days] for the refunded amount to reflect in the client’s account.

1. Non-Refundable Items:

• Certain services or products offered by BizKademy may be non-refundable. These will be clearly stated at the time of purchase or in the service agreement.

1. Contact Us:

• For any questions or concerns regarding our Payment Refund Policy, please contact us at:
• Email: info@pakistan.bizkademy.com
• Phone: 0341-0742250

BizKademy reserves the right to update or modify this Payment Refund Policy at any time without prior notice. Please review this policy periodically for any changes.

Dated: 2-July-2024