Case Studies Detail.
Regarded as a leading hospital in Queens, New York, we offer a wide variety of patient-centered, expert care to our community.
Customer Service to Customer Delight
Customer Service to Customer Delight
Syed Huzair
Customer Service
03
12
03
90% Completion Rate
Yes – Certificate of Completion Provided
INSTRUCTOR’S PROFILE
With over 14 years of diverse industry experience across FMCG, Manufacturing, Education, Healthcare, and Retail Pharmacy Chain sectors, Huzair brings a wealth of knowledge and expertise. He has served in leading organizations such as National Foods, Lucky Cement, Aga Khan University, Aga Khan University Hospital, and DVAGO.
As the founder of Navigation Management Consulting, Huzair is deeply committed to enhancing both mindsets and skill sets, guiding individuals and organizations toward meaningful achievements. His professional journey reflects this mission, as he continues to provide steadfast support to his clients. Whether through coaching individuals or consulting with organizations, Huzair remains driven to empower others to realize their full potential and succeed in their endeavors.
WHO SHOULD GET ACCESS TO THE COURSE ?
This course equips professionals with practical skills,enhancing their effectiveness and career growth. It drives success through actionable knowledge
COURSE DESCRIPTION :
This course emphasizes a customer-focused approach, placing customers at the heart of all sales initiatives. It explores how to foster this mindset and behavior within your organization to drive meaningful engagement. Participants will learn to build strong client relationships through empathy, effective body language, and impactful verbal communication.
The program also highlights techniques for tailoring solutions to meet customer needs, while providing strategies for handling difficult customers with professionalism. Additionally, it covers team management skills and demonstrates how to integrate proven leadership approaches used by successful CEOs into your personal style.
Challenges Encountered
Maintaining consistency in customer service, managing demanding clients, and aligning team behavior with a customer-first mindset.