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Handling Difficult People
Handling Difficult People
Wajahat Abbas
People Management
08
08
08
90% Completion Rate
Yes – Certificate of Completion Provided
INSTRUCTOR’S PROFILE
Wajahat Abbas embarked on a transformative journey with Learning Pitch, driven by a visionary goal to reshape Pakistan’s education sector through technology. After departing from a distinguished tenure at Microsoft in September 2017, his mission has centered around promoting Quality Education, Accessibility, and Affordability. Under his leadership, Learning Pitch has launched impactful initiatives such as TSBEducation.com for CA/ACCA/ICMA students, MyInterAcademy.com for Intermediate students in Sindh and Punjab, and Ecademus.com, a STEM-focused platform for grades 6 to 8. Each platform is meticulously designed to elevate educational outcomes while ensuring inclusivity and affordability.
With over 17 years of experience across Pakistan, the Middle East, and East Africa—including key roles at Emirates Airlines and Microsoft—Wajahat brings a wealth of expertise to lead Pakistan’s EdTech revolution.
WHO SHOULD GET ACCESS TO THE COURSE ?
By fostering a culture of ongoing learning, this course helps professionals stay competitive, adapt to changes, and thrive in their careers.
COURSE DESCRIPTION :
The course on Handling Difficult People (HDP) provides valuable insights into the impact of unwanted behaviors and introduces effective strategies to manage them. Through the lens of human understanding, participants gain new perspectives on navigating challenging interactions. The program highlights the top ten unwanted behaviors and offers practical approaches to address them, with a focus on completing tasks efficiently, accurately, and harmoniously. Participants will also develop techniques to handle difficult situations with empathy and professionalism, ultimately fostering stronger collaboration and mutual respect.
Challenges Encountered
Navigating confrontations, managing disruptive behaviors, and maintaining professionalism under pressure.
Treatment Methods
LEARNING OBJECTIVES:
The learning outcomes for Handling Difficult People (HDP) include gaining a clear understanding of the impact of unwanted behaviors and developing practical skills to manage them effectively. Participants will explore a variety of strategies for addressing challenging situations through the lens of human understanding, fostering empathy and constructive communication. They will also identify and analyze the top ten unwanted behaviors while mastering techniques to address them promptly, professionally, and with confidence.