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Conflict Management
Conflict Management
Wajahat Abbas
People Management
03
14
03
90% Completion Rate
Yes – Certificate of Completion Provided
INSTRUCTOR’S PROFILE
Wajahat Abbas embarked on a transformative journey with Learning Pitch, driven by a visionary goal to reshape Pakistan’s education sector through technology. After departing from a distinguished tenure at Microsoft in September 2017, his mission has centered around promoting Quality Education, Accessibility, and Affordability. Under his leadership, Learning Pitch has launched impactful initiatives such as TSBEducation.com for CA/ACCA/ICMA students, MyInterAcademy.com for Intermediate students in Sindh and Punjab, and Ecademus.com, a STEM-focused platform for grades 6 to 8. Each platform is meticulously designed to elevate educational outcomes while ensuring inclusivity and affordability.
With over 17 years of experience across Pakistan, the Middle East, and East Africa—including key roles at Emirates Airlines and Microsoft—Wajahat brings a wealth of expertise to lead Pakistan’s EdTech revolution.
WHO SHOULD GET ACCESS TO THE COURSE ?
Designed to encourage continuous development, this course equips professionals with up-to-date knowledge, enabling them to tackle industry challenges and achieve
long-term success.
COURSE DESCRIPTION :
The course on Handling Difficult People (HDP) provides deep insight into the impact of unwanted behaviors and introduces practical strategies for managing them effectively. Through the lens of human understanding, participants gain valuable perspective on navigating challenging interactions. The program highlights the top ten unwanted behaviors and equips participants with proven approaches to address them, while emphasizing the importance of completing tasks efficiently, accurately, and harmoniously. By mastering techniques to handle difficult situations with empathy and professionalism, participants will foster stronger collaboration, mutual respect, and long-term positive outcomes.
Challenges Encountered
Navigating emotional triggers, managing unwanted behaviors, and maintaining professionalism while fostering collaboration in difficult interactions.
Treatment Methods
LEARNING OBJECTIVES:
The learning outcomes for Handling Difficult People (HDP) focus on understanding the impact of unwanted behaviors and building the skills needed to manage them effectively. Participants will explore proven strategies for addressing challenging situations through the lens of human understanding, fostering empathy and constructive communication. They will identify and analyze the top ten unwanted behaviors and master techniques to address them promptly and professionally.